You use the stairway to go from one area to another. However, in order to get from point A to point B, you have to step in every case of the stairway. You have to be very careful to shy away from falling. When you have reached your destination, look back and evaluate the path you have just made. When there is an error, then you have to correct it the next time. If everything is well, you need to add little improvements.
The same is true with lead generation through telemarketing. It takes one step at a time. You cannot skip even a step because it might be the only reason that your company falls. Imagine neglecting appointment setting. Do you think there is a possibility, even in the slightest, that a sale can be closed?
Telemarketing is not child’s play nor a teenage fling. When you have eyes like a hawk, you might see its complexities and toughness. However, when the right plans and effective implementations are conceived, telemarketing can be your best weapon.
Speaking is in itself a skill, and so is listening. When the two are in balance, there is a guarantee that prospects will not hang up, appointments are going to be set and sales will be realized. The agents or telemarketers of a telemarketing company need to possess both abilities. They are one of the primary reasons for the success or failure of the lead generation programs.
To guide every operator, here are helpful steps to a prosperous telemarketing:
I. Dedication and Motivation
Primarily, a telemarketer is geared with skills, intelligence, professional behavior and exemplary conduct. However, it is with dedication and motivation that is most important in a profession. A competitive agent who lacks the spirit to do their job is not at all different with those who do not have the competency. A less stimulated operator will not be able to perform well in the workplace.
II. Know the products and services by heart.
Ignorance of a company’s products and services is an outright telemarketing sin. Agents must be able to have the relevant information necessary to answer prospect’s every issue, concern or problem. In addition, knowing both the prospect and the products is a surefire way to a healthy customer relationship.
III. Have a call guide.
In order to spontaneously deliver good messages and to avoid making mistakes, telephone operators must have call guides. The purpose of this is for them not to forget to relay the bone and meat of their calls. Before initiating the beep, agents must constantly practice the script to build-up confidence and mastery. However, call guides, as the name suggests, should only be a guide. Every phone call ought to be customized and personalized relative to the specific needs and wants of each sales lead.
Though prospects might not be see the callers, conduct over the phone is still palpable. Attitude can be figured out through the tone and pace of the voice, the way a dialogue is delivered, the time lapses and the likes. Anger, impatience and dullness must not be shown while calling. To present a positive mood, agents should always keep a smiling face.
V. Do not forget the basics.
Pleasantries such as good morning are one way of opening and conducting a conversation. Telemarketers must always remember to be courteous to every sales prospect. More often than not, a simple “Thank you!” or “Please.” sparks a good impression.